|Mike Steinke, General Manager, ABRA Auto Body & Glass (Eagan, Minnesota )
No More Guessing
As I am performing my day to day duties as a General Manager in the Collision Center, the most critical part of running a successful
business is to make sure that my customers are receiving the best service that my team and I can provide.
There are many critical steps when repairing a vehicle that have to be taken to assure that at the end of the day, my customers
leave here, knowing, that we have provided them a safe and quality repair that conforms to Manufacturer's standards. By having correct
and accurate OEM repair information available to my team at a moments notice, we could not only repair the vehicle correctly but more
Production processes would definitely increase by allowing technicians to have correct OEM repair procedures initially, up front,
instead of trying to find it in the middle of the process. The Technician would gain valuable knowledge and confidence as they are
repairing the vehicle.
No more guessing as to how to perform correct sectioning procedures. No more searching for the locations of replacement items.
Technicians could disassemble and reassemble various parts on a vehicle quickly and correctly by having the correct OEM information.
Our relationships with our Insurance Partners would vastly improve. They would feel more confident that we could not only perform
a correct repair procedure, but a safe repair procedure that the Manufacturers recommend. As a result of this positive relationship,
we would see an increase in referrals and sales as well as fewer re-inspections and interruptions to the repair process.
I cannot stress enough how valuable it would be to have precise, OEM information available to us at our fingertips or at a moments